Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Healing Haven Apothecary’s relationship with you in relation to this website.

The term ‘Healing Haven’, ‘Healing Haven Apothecary’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 2131 Las Palmas Dr. Suite C, Carlsbad, Ca 92011.  The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without Healing Haven Apothecary’s prior written consent.
Privacy Policy

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customise the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e­mail:
By Phone: 760.814.2651

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Shipping Policy

What do you ship?

We will ship anything listed on our website. Some items require freight shipping, and special handling. These shipping and handling fees will be calculated during the checkout process. If you have special requests or needs please contact us directly at or call 760.814.2651 during normal business hours.

When do you ship?
New orders are shipped within two business days of receipt, and are fulfilled by 1 warehouse in Carlsbad to assure prompt delivery of your item(s).

Where do you ship to?
We ship nationally and internationally, these shipping options and charges will be displayed and calculated during the checkout process.

How do you ship?
We ship using the carrier with the lowest cost to destination based on order size and weight. Most orders will be shipped USPS, but we also offer freight, two ­day and overnight shipping options during the checkout process. 

Rates to ship?
Shipping rates are based on the weight of the items ordered, and the delivery option selected during the checkout process.

How to track an order that’s been shipped?
A tracking number will be provided once the order ships to allow easy tracking of the shipment.

In-store pick up option?
Store pick up is available for customers located near one of our retail locations. Please contact us directly if this option is desired.

Recycling of packing materials?
We strive to use recycled, re-­purposed, and green shipping and packing materials whenever possible.

Return Policy

What can be returned?

All items are returnable within a 30 return period with receipt provided they are un­used, complete, and in re­-sellable condition. A 15% re-stocking fee applies. Returns must be authorized and obtain a return authorization number (RA#) before being returned. Contact us directly for a RA# at 760.814.2651 or

When do items need to be returned?
Items damaged during shipping, or defective items may be exchanged for the same item within 90 days of purchase.

After 90 days all returns must be directed to the manufacturer for replacement or repair.

Where do items need to be returned?
Items must be returned to the address provided during the return authorization process.

Shipping for returns?
Customer pays for the return shipping of the product(s). Healing Haven will pay to have the new item(s) shipped to customer once the return is authorized and accepted.

Credit for returns?
For all returns, the original form of payment will be refunded less any restocking fee.