The term ‘Healing Haven’, ‘Healing Haven Apothecary’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 2131 Las Palmas Dr. Suite C, Carlsbad, Ca 92011. The term ‘you’ refers to the user or viewer of our website.
Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customise the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
Privacy Contact Information
By email: firstname.lastname@example.org
By Phone: 760.814.2651
We reserve the right to make changes to this policy. Any changes to this policy will be posted.
We will ship anything listed on our website. Some items require freight shipping, and special handling. These shipping and handling fees will be calculated during the checkout process. If you have special requests or needs please contact us directly at email@example.com or call 760.814.2651 during normal business hours.
When do you ship?
New orders are shipped within two business days of receipt, and are fulfilled by 1 warehouse in Carlsbad to assure prompt delivery of your item(s).
Where do you ship to?
We ship nationally and internationally, these shipping options and charges will be displayed and calculated during the checkout process.
How do you ship?
We ship using the carrier with the lowest cost to destination based on order size and weight. Most orders will be shipped USPS, but we also offer freight, two day and overnight shipping options during the checkout process.
Rates to ship?
Shipping rates are based on the weight of the items ordered, and the delivery option selected during the checkout process.
How to track an order that’s been shipped?
A tracking number will be provided once the order ships to allow easy tracking of the shipment.
In-store pick up option?
Store pick up is available for customers located near one of our retail locations. Please contact us directly if this option is desired.
Recycling of packing materials?
We strive to use recycled, re-purposed, and green shipping and packing materials whenever possible.
All items are returnable within a 30 return period with receipt provided they are unused, complete, and in re-sellable condition. A 15% re-stocking fee applies. Returns must be authorized and obtain a return authorization number (RA#) before being returned. Contact us directly for a RA# at 760.814.2651 or firstname.lastname@example.org.
When do items need to be returned?
Items damaged during shipping, or defective items may be exchanged for the same item within 90 days of purchase.
After 90 days all returns must be directed to the manufacturer for replacement or repair.
Where do items need to be returned?
Items must be returned to the address provided during the return authorization process.
Shipping for returns?
Customer pays for the return shipping of the product(s). Healing Haven will pay to have the new item(s) shipped to customer once the return is authorized and accepted.
Credit for returns?
For all returns, the original form of payment will be refunded less any restocking fee.